We hope that you are enjoying our website and look forward to receiving your order. Please take a moment to familiarise yourself with our policies as set out below. We love to hear your thoughts on our products so please consider leaving us a review.
We provide a drop box service here at Soulful Soaps. This means that you can order all your lovely goodies at different times and we will store them safely. Then, when you are ready, we will ship them to you all together for only one delivery cost.
To use this option all you have to do at checkout is select the drop box option. If, like many, you have one on the go already, click "add to existing drop box" and we will do the rest. When you are ready for your delivery, just let us know and we will weigh and invoice you for postage. Simple!
*Please note that open drop boxes will automatically be closed every 3 months. This is because we want you to receive your items in their very best condition and many of our products do have a shelf life. Don't worry though, if you have managed to resist receiving all of your goodies for 3 months (we think this seems unlikely), we will always contact you to discuss your orders before we invoice.
DAMAGED ITEMS: We carefully package our items to minimise breakages. Occasionally, due to their delicate nature, bath bombs may arrive slightly damaged. This does not effect their use but we do appreciate that often, our products are purchased as gifts and if that is the case please contact us with photographs to discuss their return. Damaged items will need to be carefully repackaged and returned at your own expense. Once we have received the items back to us we will issue a refund within 14 days. If your item arrives badly damaged but you are happy to keep it, please get in touch with photographs and we will be happy to provide you with a discount code for your next purchase.
DAMAGED ORDERS: If your order arrives and the box is visibly damaged, we ask that you please take photographs of the damage before opening the box in order that we can contact the relevant courier as soon as possible. Damaged orders must be reported within 7 days and returned to us at your own expense within 14 days for a full refund.
*Please note that we cannot accept any returned products that have been used and are not in their arrival condition.
Your statutory rights remain unaffected.